← Business, Finance, Sales & Administration
Customer Service Representatives
SOC 43-4051 · Business, Finance, Sales & Administration
jobs in Hamilton County, 2026
estimated openings each year
median pay in Hamilton County
projected job growth
Source: Lightcast Q1 2026 occupation snapshot, Hamilton County, IN.
What this job pays in the Indianapolis area
Half of workers earn more than the median, half earn less. The range below runs from the 10th to the 90th percentile.
| Point in the range | Per year | Per hour |
|---|---|---|
| 10th percentile | $31,790 | $15.29 |
| 25th percentile | $36,660 | $17.63 |
| Median (middle) | $43,460 | $20.90 |
| 75th percentile | $51,230 | $24.63 |
| 90th percentile | $64,150 | $30.84 |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 release, Indianapolis-Carmel-Greenwood MSA. Hamilton County employers often pay above the metro median for skilled roles. "Not published" means the federal source suppressed or top-coded that value.
What you need to get started
Most common education: A high school diploma or GED.
How much preparation: Some preparation. Usually a high school diploma and a few months of learning on the job.
Source: O*NET database, U.S. Department of Labor (2021-2023 vintages).
Where this role can lead
Upward moves documented from real job changes in this region, with how pay typically changes.
| Occupation | Match score | Monthly postings | Typical pay change |
|---|---|---|---|
| Counter and Rental Clerks | 88 of 100 | 10.6 | -$591 per year |
| Concierges | 85 of 100 | 38.2 | +$315 per year |
| Dispatchers, Except Police, Fire, and Ambulance | 85 of 100 | 28.8 | +$4,094 per year |
| First-Line Supervisors of Office and Administrative Support Workers | 83 of 100 | 237.7 | +$22,543 per year |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 81 of 100 | 247.3 | +$28,455 per year |
| Telemarketers | 79 of 100 | 7.7 | +$9,300 per year |
| Eligibility Interviewers, Government Programs | 78 of 100 | 35.4 | +$4,797 per year |
| Production, Planning, and Expediting Clerks | 78 of 100 | 122.9 | +$17,930 per year |
Common paths into this role
Jobs people often hold before moving into Customer Service Representatives.
| Occupation | Match score | Monthly postings | Typical pay change |
|---|---|---|---|
| Counter and Rental Clerks | 88 of 100 | 10.6 | -$591 per year |
| Concierges | 85 of 100 | 38.2 | +$315 per year |
| Dispatchers, Except Police, Fire, and Ambulance | 85 of 100 | 28.8 | +$4,094 per year |
| Eligibility Interviewers, Government Programs | 78 of 100 | 35.4 | +$4,797 per year |
| Retail Salespersons | 77 of 100 | 603.8 | -$5,133 per year |
| Receptionists and Information Clerks | 77 of 100 | 105.4 | -$7,947 per year |
| Cashiers | 76 of 100 | 149.3 | -$9,965 per year |
| Reservation and Transportation Ticket Agents and Travel Clerks | 74 of 100 | 2.7 | +$1,263 per year |
Recommended next moves
Moves with real local demand and a meaningful pay gain.
| Move to | Pay gain per year | Monthly postings |
|---|---|---|
| First-Line Supervisors of Non-Retail Sales Workers | +$55,065 | 27.2 |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | +$28,455 | 247.3 |
Source: Lightcast Career Pathways, Q1 2026, Indianapolis MSA (network built July 2026 from 64 exports).
Local training that can get you there
- Ivy Tech Community College
Post-secondary
Associate degrees, certificates, workforce credentials across IT, healthcare, advanced manufacturing, business, skilled trades. - The Pursuit Institute (TPI)
K-12 CTE
K-12 CTE consortium serving all 6 Hamilton County school corps. 9 career pathways, 15 TPI-managed programs, 450+ courses. Advanced manufacturing, healthcare, business/finance, education, agriculture, info tech, hospitality, engineering. - InvestOnward
Workforce Training
Workforce training and re-entry support. Entry-level trades, construction, logistics, manufacturing, hospitality, customer service. - InvestAbility
Disability Workforce
Supported employment for individuals with disabilities — cross-cutting across entry-level service, admin, retail, and production roles.
Source: IHC program registry, curated April 2026. Programs decide their own eligibility and enrollment.